REFUNDS & RETURNS
Unfortunately, due to hygiene and the health concerns of other customers, we are unable to return any cannabis edibles, flowers, concentrates, rolling papers and pipes as these products cannot be redistributed once opened and/or used. Products that are considered “defective” may be eligible for a credit if they are expired, mouldy, or damaged.
Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.
How do I return or receive a credit for a product?
All sales are considered final sale with the exception of the following three conditions:
• Defective products (expired, mouldy, damaged in transit)
• Products shipped in error (incorrect product shipped, over/under shipment)
• Recalled products
If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a credit.
Connect with our Customer Care Centre by sending us an email at [email protected] to request a credit and provide the following information:
1. Reason for return/credit
2. Order number
3. Product description
5. Photo of the product displaying defection
Please note: If for any reason a return has been granted, returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.
Questions regarding this material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: [email protected]